With IT IS mail 2012 there is no complication anymore! 

Now you and your employees can send information and documents directly from Microsoft Dynamics to the recipients. For example: a quote with a standard text is sent with a simple click on a „send“-button to your customer. 
Personalizing the outbound text works on the fly and the message is with you customer in seconds. 

The marketing folks are able to create e-mail campaigns easily in Microsoft Dynamics. The innovation is that they send the information directly from the business system to their customers and prospects. This goes with a personal salutation, with PDF documents like a catalog, a product brochure, even with documentation on the offered goods. The procedure is working easy either directly from the desk e-mail program - like Microsoft Outlook - or based on the e-mail server that will send those mails centrally from a queue based mechanism. 

The advantage of the server based approach lies in the fact that there is not the need to install an e-mail software on each client and the possibility to bridge over for various companies here. The sending will take place in a queue, where the message delivery can be tracked and sending failure will be available for resend. 

You can decide how many retries you want the solution to establish, before a message will become marked up as delivery failure. For formating the message, your got plenty of options, ranging from wildcards and text replacements in the subject line to fixed bcc sender addresses and various directories for attachment. E-mailing from within Microsoft Dynamics has never been easier.