Right of return the IT IS AG
Return policy for contracts with consumers

Customers who are consumers, have the Return right as described below. No right of return is exceptional

  • If you purchased the products purchased from us for the purpose of a commercial or independent professional activity (in this case, you are not a consumer)
  • For a product that was made to your specifications for you individually or clearly tailored to your personal needs (special)
  • For perishable products and for products whose expiration date has expired
  • For the sealed CDs with audio and video recordings or software if the disk has been unsealed by you
  • In newspapers and magazines.

Refund policy

You can cancel your contract within a month without giving reasons in writing (eg letter, fax, e-mail) or - if the goods before the deadline - by returning the goods. The time limit begins after receipt of this notification in writing, but not before receipt of the goods by the consignee (in case of recurring deliveries of similar goods not before receipt of the first partial delivery) and also does not fulfill our obligations pursuant to § 312c paragraph 2 BGB in association § 1, Section 1, 2 and 4 BGB-business for you according to § 312e paragraph 1 sentence 1 BGB in association with § 3 BGB-InfoV. The revocation period is sufficient to send the revocation or thing.

Only if not shipped by parcel (eg. As bulky goods) you can declare the return by the withdrawal request in text form. To meet the deadline it suffices to send the goods or the written request. In any case, the return is at our expense and risk.

The return or the return request must be sent to:
IT IS AG, Siemensstrasse 14, 84051 Essenbach/Altheim
Telefax: +49 (0) 8709 9069 200 , E-Mail: info@itis.de

At request that the goods will be picked up.

Consequences of return

In the case of an effective cancellation the mutually received benefits and any benefits (eg interest).

In case of deterioration of the goods, compensation can be claimed. With the release of things this does not apply if the deterioration of the case solely on the test - as it would have been possible in a store - is due.

Incidentally, you can avoid the obligation to pay compensation for a determination by the proper use of the thing by not using the goods as an owner and refrain from doing anything which reduces their value.

Obligations to reimburse payments must be made within 30 days. The period begins with the sending of your cancellation or the goods, for us, with their reception.

Please note that the return of media and devices with storage media (for example, hard drives, memory cards, USB flash drives) that you back up the fact that you have stored data elsewhere and then carefully remove from the storage medium to be returned. When the erase process because of a defect is not possible, please indicate this clearly on the disk and on the return form. Otherwise, confidentiality of your data is not assured.